Get in Touch With Us
Got a question about a bonus we've listed, spotted something that needs updating, or want to flag a concern about one of the casinos we cover? This page explains how to reach us and what kind of enquiries we handle.
How to Reach the Team
The best way to contact us is by email at [email protected]. We read every message that comes in and try to respond within a couple of working days. If your enquiry relates to a specific offer, such as a free spins promotion or welcome bonus, mention the casino name and the offer in question so we can look into it quickly.
We are an independent review site, not a casino operator. That means we cannot process deposits, withdrawals, account verification or bonus disputes on a casino's behalf. Those matters need to go directly to the casino's own support team, whose contact details are listed on their site.
What We Can Help With
- Content questions — Anything unclear in our reviews, comparison tables or explanations of how bonuses and free spins offers work.
- Corrections — If a bonus term, editorial rating, or piece of information about a listed casino looks out of date, tell us the page and the detail and we will check it.
- Suggestions — Ideas for casinos or topics you would like to see covered, including specific game types, payment methods, or states you play from.
- Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone you know, say so in your message. We can point you toward self-exclusion tools and support services, though we are not a crisis service ourselves.
- Partnership or media enquiries — If you represent a company and want to discuss working with us, introduce yourself and outline what you have in mind.
What We Can't Do
To set expectations clearly, we cannot:
- Guarantee bonus payouts, wagering outcomes, or approve withdrawal requests — these sit entirely with the individual casino.
- Access your casino account, verify your identity, or reset your password on a licensed operator's platform.
- Offer legal or financial advice about gambling in your state.
Every offer we feature, including the free spins promotions ranked on this site, carries its own terms around wagering requirements, expiry dates, and maximum withdrawal limits set by the casino, not by us. Always read those terms on the operator's own site before you claim anything.
Before You Write In
A few quick checks often save time:
- If your question is about eligibility or age requirements, remember that online casino play in the US is state-regulated and typically restricted to players aged 21 and over who are physically located within a state where it's legal — this varies, so check your local rules first.
- If you're outside the US and looking for options in a different market, our page on trusted non GamStop casinos UK may be more relevant than reaching out directly.
- If your concern is about problem gambling, having the name of the casino and a description of what happened ready will help us direct you to the right support resource.
How We Handle Your Message
Every email is read by a person, not answered by an automated system. We aim to reply within two working days, though this can stretch during busier periods. If your enquiry needs to go to a specific casino or a state gambling authority, we will tell you that rather than leave you waiting on us.
We take reader feedback seriously when it comes to keeping our reviews accurate and our bonus listings current. If something on ch2mhillblogs.com affected your experience with a casino, good or bad, we want to hear about it.
Thanks for taking the time to read this. Whether it's a correction, a question, or a suggestion for what Top Online Casinos should cover next, we're glad to hear from you.