How have managers evolved methods for evaluating organizational performance? Today, there are numerous tools, techniques and theories available to help managers improve the efficiency and effectiveness of their organizations.

By: Kathryn Benson, CH2M HILL Project Manager and JD Solomon, CH2M HILL Vice President

Kathryn Benson and JD Solomon will present “Theories and Applications of Organizational Performance” during the Water Environment Federation and American Water Works Association’s annual Utility Management Conference in Savannah, GA, on Wednesday, February 26, 2014 at 3:30 p.m.

For a complete schedule of CH2M HILL’s participation in UMC 2014, click here.

Dating to the 1950’s and the modern era of management, business managers both developed and evolved their methods for evaluating organizational performance. Current managers now have at their disposal a wide range of theories, tools, and techniques – some old, some new, and some just re-branded. In application, many organizations use both a singular approach or may use a combination of approaches.

At UMC this week, we will be sharing some of the key approaches and applications to help water utility managers effectively put them to use. The focus of our presentation will be a case study with the Cape Fear Public Utility Authority (CFPUA) located in Wilmington, North Carolina. CFPUA, formed in 2008 as the merged utility of New Hanover County and the City of Wilmington, was faced with a need to implement a new organizational structure, re-evaluate and re-establish levels of service, and determine the best ways to measure organizational performance.

CFPUA approached the structural change by blending the three aspects together and successfully implemented the changes on a short timeline all while facing major regulatory and economic pressures. In the end, CFPUA emerged as a much “leaner and meaner” utility with processes and methods to ensure accountability and improve the utility’s effectiveness.

We hope you will join us for this presentation, as well look forward to sharing some of the lessons CFPUA learned along its journey to greater organizational effectiveness.

Kathryn Benson is a project manager, based in Raleigh, NC, who specializes in several areas of management consulting, including organizational performance, business process optimization, and management systems.

JD Solomon is a Vice President at CH2M HILL and serves as the Global Water Market leader for Strategic Consulting in the eastern U.S.