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The New City

by Amy Gao, CH2M HILL Water Engineer

Amy Gao, CH2M HILL Water EngineerEngineers Week (EWeek) aims to increase public understanding of engineering as well as pre-college interest and enthusiasm in the profession. This year, Engineers Week will take place February 19-25, 2012. CH2M HILL has supported EWeek since 1997 as the firm’s flagship science, technology, engineering, and math (STEM) education outreach program. Each February, hundreds of employees from CH2M HILL offices across North America volunteer their time to serve as mentors, teachers, and judges in a variety of activities, including engineering competitions, technology and science fairs, classroom presentations, hands-on activities, and project site visits.

The National Engineers Week Future City Competition is a non-profit national competition sponsored by the engineering community to promote technological literacy and engineering to middle school students. Students are required to design a city on the computer using the SIM City software, write an essay and abstract about the city, and build a scale model of the city to be presented to a panel of engineer judges on the day of the competition.

The mentoring program is run by the NYC section of the The American Society of Civil Engineers (ASCE). As a mentor, I provided advice, guidance, and technical assistance as the students work on the various project components. I met with the students every month to talk about various aspects of engineering. These topics include what engineers do to plan and improve cities, including transportation, power supply, water supply, environmental considerations, manufacturing, etc.  In between visits, I emailed research ideas or other helpful tips to help them model their future city.

On my first visit, I was completely shocked at the neighborhood that the school was in. It did not seem like a safe place to have a school. When I arrived at the school, I was greeted by the 6th and the 7th grade teachers, who volunteered their time after school for the competition. I had a PowerPoint presentation prepared for the twenty 7th and 8th grade students, but realized that they did not have a projector. Nonetheless, the students were still very enthusiastic about the competition. They were all prepared with the pros and cons of alternative energies (as it was the homework I had assigned them).

Following that visit, I thought it would be a great idea for the students to come to the office for our monthly meetings. It would be a great opportunity for them to visit an engineering office and meet more engineers. Since the students had narrowed down their alternative energy source to water energy on which their city would run, I thought that they could learn about how water turbines work. Using a soda can, pencil, paper and a push pin, each student built a movable water turbine model. At the end of each visit, the students and teachers were always so thankful for my help. It was inspiring to learn that one male student gave up on being on the basketball team at school to be part of the engineering team for the competition.

Amy Gao, CH2M HILL Water Engineer

On the visit prior to the competition, the students came to the office to give a practice presentation. They were nervous about presenting, so I suggested adding a creative element. One student ended up writing a poem to introduce their city to the judges:

Future City, Future City

Where do you lie?

In the distance across the clear sky

 

Your call will be answered in a style of grace beyond the imaginations of today’s engineers.

Future City with flying cars, spaceships that take humans to Mars.

The fastest transportation is the best motivation.

 

Buildings are taller and greener.

Water conservation and reuse.

Smart grid infrastructure are just what you need

 

With us on your side you will achieve sustainable environmental development that will be beyond your ancestors wildest dreams.

 

The requirements for the project included that the models had to be made from all recycled material. The students did not use any of the $100 budget. Instead, they made the houses out of school milk cartons, pizza boxes, and other recycled materials. Their city was called “The New City,” a futuristic city on an island with flying cars, stacks that filtered the air, and entirely powered by water turbines. The students won the AECOM Most Sustainable Water Use Award for their innovative design using water turbines to harvest energy from the ocean to power the entire city.

Amy Gao, CH2M HILL Water Engineer

 

Amy Gao is a Water Engineer in CH2M HILL’s New York City Office. She holds an M.S. in Environmental Engineering from The University of Texas at Austin and B.S. in Earth and Environmental Engineering from Columbia University. She is an active participant with the American Water Works Association, the Water Environment Federation, and the Society of Women Engineers.

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Making a Splash! at the Boonshoft Museum of Discovery

By Kathy Arnett, CH2M HILL Senior Program Manager

Kathy Arnett, CH2M HILL Senior Program ManagerIn order to become more engaged in the community and work with others that share common values, my coworkers and I in the Dayton, Ohio, office began a discussion of community outreach opportunities. Stemming from a suggestion to contribute to a museum exhibit, I called a friend at the Boonshoft Museum of Discovery, a museum that helps kids think about engineering, science, and environment, to pitch the idea of supporting the museum with a concept of water stewardship. The museum coordinator embraced the idea with great enthusiasm and asked who else we could get involved. I called my long-time contact at the City of Dayton who also embraced the idea.

Interest and desire to contribute to the exhibit grew rapidly. CH2M HILL clients, friends, and employees collaborated together with others through several expert team meetings to map out key design elements and guide the project development.

The completed exhibit, The Splash!, is geared towards school-aged children, and includes an interactive display of water resources in the Dayton area and around the world, water uses, water pollution, water history, and careers in water management. The exhibit is an all-inclusive narrative focused on   water resources, water supplies in cities, water stewardship, and careers in water.  There’s even a special display dedicated to Water For People involvement.Kathy Arnett at the Boonshoft Exhibit

The two-year collaboration of local government, higher education, and corporate partnerships is a perfect example of how community involvement opportunities can assist in strengthening community relationships, all while having some fun.  In fact, the entire process of creating this exhibit was a blast. We have the tendency to become so overly focused on projects, and this kind of community involvement really reminds you of why you went into this kind of work.

Ms. Arnett is the senior hydrogeologist and senior program manager in CH2M HILL’s Dayton, Ohio, office. Over the past 24 years, she has managed a variety of site management programs and projects that range from large remedial investigations, risk assessments, remedial construction projects to wellfield design and protection projects for industrial and municipal clients.

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Final Preparation Underway for Start of Tunneling in London

By Jim Otta, CH2M HILL Programme Director, London Tideway Tunnels

Jim Otta, CH2M HILL Programme Director, London Tideway TunnelsLondon’s Victorian sewers were engineered over 150 years ago and can no longer cope with the growing population and spatial changes that have occurred over the years. Sewage overflows into the River Thames and its tributary, the River Lee, happen once a week on average. CH2M HILL is working with Thames Water, the UK’s largest water company, to tackle sewage overflows and to improve water quality for wildlife and the public. The project involves constructing two tunnels to store and transfer storm flows to Beckton Sewage Treatment Works (STW). The Lee Tunnel, the first of the two tunnels, is currently under construction. Plans for the more complex Thames Tunnel are being developed and Thames Water expects to submit a planning application in late 2012. Both tunnels will be the width of three London double-decker buses.

The cutter head portion of a 120-metre-long tunnel boring machine named Busy LizzieOn December 15, the cutter head portion of a 120-metre-long tunnel boring machine (TBM), named Busy Lizzie, landed safely in the 25-story tunnel shaft at Beckton STW in London. From there it will dig the four-mile-long and 7.2 meter-finished internal diameter tunnel that will tackle the 16 million tonnes of sewage that currently enters the River Lee in an average year. The massive machine, which is likely to progress at a rate of 17 metres-a-day, was shipped to London from Germany in sections over the last six months.

The cutter head weighs 800 tonnes, making it the single largest TBM lift ever undertaken, and the crane used is capable The cutter head weighs 800 tonnes, making it the single largest TBM lift ever undertaken, and the crane used is capable of lifting 1,350 tonnes. of lifting 1,350 tonnes. The TBM was assembled at ground level rather than in the shaft to improve the quality, reduce time, and substantially improve health and safety conditions.

Thames Water has appointed MVB, a joint venture comprised of Morgan Sindall, Vinci Construction Grands Projets, and Bachy Soletanche, to build the Lee Tunnel. MVB has now completed all of the diaphragm walls for the four shafts required as part of the project.

A number of additional records have also been accomplished. At 1.8 meters thick and 98 meters deep, the tunnel has the deepest and thickest diaphragm wall panels ever constructed by Bachy Soletanche, and to their knowledge, by The TBM was assembled at ground level rather than in the shaft to improve the quality, reduce time, and substantially improve health and safety conditions. anyone constructing a tunnel. Consistent verticality also has been achieved and the vast majority of panels have been constructed to a tolerance better than 1 in 500, which is remarkable. The tunnel will also be built under groundwater pressures of six to eight bar.

Tunneling began this past month and will finish late 2014.

Watch the BBC News clip on the lowering of Busy Lizzie and the start of construction of Lee Tunnel.

To learn more about the project visit the Thames Water website.

Jim Otta has been an employee of CH2M HILL for more than 35 years, he has wide-ranging experience in managing high-profile infrastructure projects around the world. He has developed and managed the delivery of some of the firm’s most complex projects, in a variety of project and management roles. Jim is currently the Programme Director of the London Tideway Tunnels for Thames Water, responsible for the development and delivery of two landmark projects required to help tackle the 39 million tonnes of untreated sewage overflowing in the River Thames from the capital’s Victorian sewerage system in an average year. The Thames Tunnel project is due to complete its second phase of consultation on 10 February 2012. If planning approval is gained, construction of the Thames Tunnel would start in 2016 and take six to seven years to complete. Construction of the Lee Tunnel has started and is due to be complete in 2014.

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Social Media Demonstrates Their Worth for DC Water

By Alan Heymann, DC Water Chief of External Affairs

Alan Heymann, DC Water Chief of External AffairsKate Peabody, CH2M HILL, will present, “Social Media Demonstrate Their Worth for Utilities and Their Stakeholders,” which she co-authored with Alan Heymann, DC Water; Kasey Hurlbutt, CH2M HILL; and Sarah Merrill, CH2M HILL, at the joint Water Environment Federation and American Water Works Association Utility Management Conference on February 1 from 11:30 AM-12:00 PM.

Social media is used as an increasingly broad term to refer to the tools and platforms that people use to share opinions, insights, experiences, and perspectives with one another, all from the comfort of their personal computer, smart phone, or from evolving new technologies. Social media is designed to foster two- and multi-way conversations and link people to information, resources, and other people.

A few years ago when DC Water was going through a rebranding campaign, DC Water management wanted to expand and increase how the organization interacted with its stakeholders—it serves 16 million individuals a year but only reaches about 130,000 customers with bills, a traditional mode of regular communications to customers. I was brought on as director of public affairs during that time and immediately gave my team the “go” to activate DC Water profiles on Facebook, Twitter, YouTube and Flickr, and have since experienced tremendous success with social media.

On an average day, I dedicate about 10 percent of my time to social media. While originally I was the main individual monitoring and responding on these channels, to ease any nervousness from management by having an experienced public affairs specialist always on call, I have since trained three members of our communications team to share in the work-load. This time is spent monitoring the conversation about DC Water, responding to comments and Tweets, sharing timely photos and information, and ensuring that the DC Water’s communication goals and key messages are clear. DC Water’s presence on social networks and our use of existing social media platforms provides a number of benefits for both DC Water and our stakeholders, including:

-Helping our communities understand the services and value we provide

-Exceptional customer service

-Helping consumers understand where their water comes from and pricing

-Engaging stakeholders in conversations about potential or ongoing projects

-Promoting conservation and social change

-Allowing DC Water to connect with the media

-Providing visible leadership in our communities

-Building an overall better brand image for DC Water

Since DC Water implemented its social media program and began promoting the use of Twitter as an effective channel for customers to report problems, e-mails to the general purpose box have decreased. In addition, social media have helped DC Water to better diagnose and fix customer problems. Before social media, an individual may have seen a clogged catch basin and just walked by it, not even bothering to find a phone number and make a call to report it. Today, someone can take a quick snapshot of the problem with a smart phone and send the photo and location to DC Water on Twitter, and I will send the information to the command service center via e-mail. At the command center, the photo helps representatives better diagnose the issue than a phone call can and speeds dispatching a service truck with the right equipment.Alan Hayman DC Water Social Media Conversation

Overall, social media channels have enabled DC Water to reach more of our stakeholders in an engaging, two-way forum, meeting our original goals. The channels allow us to have our finger on the pulse of our stakeholders at all moments so that we know what the main concerns are, where potential problems are, and what the organization could be doing better, as well as to understand what the agency does well and how it is viewed by the community. We have also been able to streamline our customer service and problem reporting capabilities while at the same time improving customer satisfaction. For DC Water, adding social media into our integrated communications campaign was the right tactic to take at the right time, and because we have focused on “doing it right or not doing it at all,” the organization is reaping numerous benefits from its growing online community, which will continue to provide value as major capital improvement projects commence.

Alan Heymann is Chief of External Affairs for the District of Columbia Water and Sewer Authority (DC Water). He leads a team of 11 in managing DC Water’s relationships with its customers, the media, the federal and District governments, and various other internal and external stakeholders.

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Working to Improve Implementation of the 10 Attributes of Effective Utility Management

Yakir Hasit, CH2M HILL Senior Principal Technologist

Yakir Hasit, CH2M HILL Senior Principal TechnologistYakir Hasit will present his paper, “An Industry Survey of Best Practices and Performance Metrics Related to the 10 Attributes,” co-authored with Fair Yeager and Mike Matichich of CH2M HILL, at the joint Water Environment Federation and American Water Works Association Utility Management Conference on January 31 from 4:30 PM to 5:00 PM.

Effective Utility Management (EUM) is a framework that provides utility organizations a method to plan, implement, measure, and monitor organizational performance enhancements against ten specific attributes of effectively managed utilities. The Ten Attributes of EUM are product quality, employee and leadership development, financial viability, operational resiliency, water resource adequacy, customer satisfaction, operational optimization, infrastructure stability, community sustainability, and stakeholder understanding and support. These attributes were developed by a group of leading utility managers and endorsed by the U.S. Environmental Protection Agency (EPA) and six major industry associations in 2007, describe a series of outcomes that all water-sector utilities, regardless of size, should strive to achieve.

In spite of the number of related documents published since the inception of the EUM initiatives, the documents do not offer specific or discrete recommendations on how utilities would develop and implement the Ten Attributes. The Water Research Foundation (WaterRF) has identified this opportunity to build upon the work developed in the EUM Primer and related documents (e.g., a companion case study book) and the AWWA QualServe Program by addressing components that are not currently included in either of these efforts, including: an explicit identification of the best practices used by water and wastewater utilities, the associated metrics; and a structured process benchmarking guidance and exercise that could help water utilities to identify best practices and achieve performance excellence. As a result, these constitute the objectives of the WaterRF project presented in this paper. Furthermore, the approach taken in this project deals with qualitative metrics by using “process or performance” benchmarking where each evaluation process focuses on capability, with regards to the best practice and extent of execution of the practice within the utility.

This project is being executed in two phases. In Phase One, key metrics and best practices associated with achieving the Ten Attributes have been identified through water/wastewater utility participation and literature search. Currently, a performance benchmarking framework is being developed to be followed by the tools to implement it. In Phase Two, the framework, methodology, assessment, and tools for EUM benchmarking will be pilot tested with water and wastewater utilities. Through participation in the project, utilities will not only be able to benchmark themselves to track status, but will also be able to benchmark themselves against leading practices to develop a work plan to improve.

Currently the project is in its first phase, thus I will discuss the best practices and related performance metrics associated with the Ten Attributes that have been reported by the 20 water/wastewater utility participants and in the literature.

Dr. Hasit is a Senior Principal Technologist in CH2M HILL’s Philadelphia office. He has more than 30 years of experience in consulting, teaching and research in water supply, utility infrastructure and mathematical modeling.

 

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